The Donatello
San Francisco, USA
5.5COSY
The Donatello trades on nostalgia and notably warm, helpful staff rather than architectural cosiness, with a lounge and hot tub offering some intimacy, but the spacious rooms and corporate service excellence suggest a mid-scale hotel that prioritises friendliness over the intimate, characterful charm that defines true cosiness.
How the cosy score works →Why it scores 5.5, from guest reviews
- Long-standing family tradition with live piano music (Joy)
- Personal, attentive staff going out of their way at odd hours
- Upper lounge with indoor/outdoor city views and hot tub
Best for
A strong fit for a long soak, a rooftop and the view. Guests point to bathtub listed in amenities and rooftop listed in amenities.
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Frequently asked questions
- Where is The Donatello located?
- The Donatello is in the heart of San Francisco, with guests praising its excellent location near major transport hubs and the city centre.
- How cosy is The Donatello?
- The Donatello has a cosy score of 5.5 out of 10, indicating a comfortable but fairly straightforward hotel experience rather than an intimate or particularly warm atmosphere.
- Is the service good at The Donatello?
- Yes, guests consistently highlight exceptional service, with staff going well beyond expectations; one guest praised a team member for helping at 12:30 a.m., whilst others commended the front desk, concierge, and porters for their eagerness to assist.
- Are the rooms clean at The Donatello?
- Guests describe the rooms as very clean and spacious, with one visitor noting the hotel even provided a free crib for their baby without hesitation.
- What are the standout features at The Donatello?
- The rooftop area is a highlight, with guests enjoying the hot tub and upper lounge with indoor and outdoor city views, plus there's a bar on-site for evening relaxation.
- What's the guest rating for The Donatello?
- The Donatello has a strong 4.4 out of 5 rating from over 1,500 guest reviews, reflecting consistent satisfaction with its service and cleanliness.
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