Grand Hotel Europe
Lucerne, Switzerland
5.2COSY
A lakeside hotel with pleasant modern amenities and attentive staff, but undermined by dated rooms, inconsistent maintenance (broken TV/fridge, worn towels, missing bathroom fixtures in some rooms), and an institutional rather than intimate atmosphere.
How the cosy score works →Why it scores 5.2, from guest reviews
- Balcony with little table in room, comfy beds
- Helpful, informative staff (Andre Rebelo noted for personal service)
- Lakeside location opposite Lake Lucerne, quiet at night
Best for
A strong fit for the view, peace and quiet and walking everywhere. Guests point to multiple guests highlighted the beautiful views, particularly the lakeside outlook opposite Lake Lucerne and guests noted the hotel is very quiet at night, providing a restful atmosphere.
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Frequently asked questions
- Where is the Grand Hotel Europe located?
- The Grand Hotel Europe sits opposite Lake Lucerne in Luzern, Switzerland, within easy walking distance of the main shopping area and well-positioned for buses and local transport.
- How cosy is the Grand Hotel Europe?
- The Grand Hotel Europe scores 5.2 out of 10 for cosiness, indicating a moderate level of comfort and warmth rather than an exceptionally intimate atmosphere.
- What are guests saying about rooms at the Grand Hotel Europe?
- Guests praise the updated rooms for comfortable beds, air-conditioning, refrigerators, and nice bathrooms with good showers, some rooms even feature balconies with views over the lake, though opinions vary on overall room condition and some note older furnishings.
- Is the service good at the Grand Hotel Europe?
- Staff at the front desk are generally helpful and informative, though some guests have noted service can occasionally be slow and porter service has been inconsistent.
- What dining options does the Grand Hotel Europe have?
- The hotel has a bar and restaurant on site, though breakfast has been described as average and the restaurant offering is limited compared to some competitors.
- What is the guest rating for the Grand Hotel Europe?
- The Grand Hotel Europe has a rating of 3.9 out of 5 stars based on 684 guest reviews, reflecting mixed experiences across comfort, service, and facilities.
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