Grand Hotel National Luzern
Lucerne, Switzerland
5.4COSY
The grand lakeside setting, stunning suite upgrades with balcony views over Luzern, and attentive staff who go out of their way, dispatching help promptly and welcoming guests with warmth, make this a hotel of real distinction, though travellers should note that breakfast service has drawn sharp criticism for being frustratingly slow and poorly managed.
How the cosy score works →Why it scores 5.4, from guest reviews
- Staff friendliness and personal service (named staff members Mantissa, Elio, Kim praised for attentiveness)
- Room upgrades to suites with balconies and views described as 'stunning' and 'wonderful
- Lakeside location with promenade and proximity to station
Best for
A strong fit for the view, a treat and a spa break. Guests point to multiple guests praised stunning suite upgrades with incredible balcony views over Luzern and the lake.
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More cosy hotels in Lucerne
See the Lucerne guide →- 7.1Hotel Schweizerhof Luzern
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- 6.8Hotel Beau Séjour Lucerne
- 6.7Swiss Dewa
- 6.6The Bed & Breakfast
- 6.5Young Backpackers Homestay
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Frequently asked questions
- Where is Grand Hotel National Luzern located?
- Grand Hotel National Luzern sits in the heart of Luzern, Switzerland, with a wonderful lakeside location and promenade views. It's just a short walk from both the train and ferry stations, making it very convenient for exploring the city.
- How cosy is Grand Hotel National Luzern?
- Grand Hotel National Luzern scores 5.4 out of 10 for cosiness, offering a warm and welcoming atmosphere that guests consistently praise for its friendly, hospitable service.
- What do guests say about the service at Grand Hotel National Luzern?
- Guests regularly highlight the staff's exceptional helpfulness and responsiveness, with many noting they went above and beyond, from room upgrades to solving problems promptly. One guest described the team as 'very hospitable and friendly' and another praised their willingness to help with every request.
- Is the food good at Grand Hotel National Luzern?
- Yes, guests speak warmly of the restaurant's offerings, with visitors noting 'very good food' and 'lovely' dishes. The bar also impresses with nice drinks and live music.
- What are the rooms like at Grand Hotel National Luzern?
- Guests rave about the rooms, particularly those with balconies and views, several mentioned being delighted by suite upgrades with 'absolutely wonderful' views and bathrooms. The location and room quality consistently rank among the best experiences guests have had.
- Does Grand Hotel National Luzern have a sauna?
- Yes, Grand Hotel National Luzern has a sauna on site. The hotel also features a swimming pool area, though some guests found it quite small.
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